Refunds

Cancellation and Refund Policy

Version 2.0 · in force from 29 July 2026 · a binding agreement between you and Klair Tech, Hyderabad, India

The short version

If the platform failed, you are not charged. If you used the credits, you are. We would rather show you the runs behind a charge than argue about it.

This summary is for orientation. The clauses below are the agreement.

Fair treatment when a purchase does not work out.

1. Cancelling a subscription

You can stop renewing at any time from Billing; access and credits stay until the end of the paid cycle, and any e-mandate with your bank is cancelled from the next cycle. There are no partial-cycle refunds once a cycle has started.

2. Failed or duplicate payments

Amounts charged without credits being delivered are refunded in full, in INR, to the original payment method within 5 to 7 business days of verification, including payment gateway fees.

3. Service faults

If a platform fault consumed credits without delivering results, report it within 7 days; verified cases are re-credited.

4. How to request a refund

Use the contact page with your registered email and payment reference. Requests are audited and answered within 2 business days.

5. Taxes

Refunds include the GST charged on the refunded amount, adjusted through a credit note as tax law requires.

6. Statutory rights

Nothing in this policy limits rights you have under applicable consumer protection law.

Something here unclear, or your legal team needs a signed copy? Ask us and a person will answer.